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CertificateStore Policies
Refunds
Rented Materials follow the same refund policy as purchases.

CURRENT Cash Register RECEIPT Must Accompany All Refunds & Exchanges!


Full refund available ONLY
--1st week of each semester (Fall - August 21-25, 2017 ; Spring - January 23-27, 2017)
          Full refund according to policy below
--2nd week of semester (Fall and Spring)
          Refund only with proof of dropped class
          and according to  policy below

--1st week of summer session (June 12-16, 2017)

          Refund according to policy below 
          No refunds during second week of summer session.

Purchases made after these dates are FINAL.

Late starting classes
--6 week classes - return books within two days of start date
--less than 6 week classes - NO REFUNDS

Canceled classes by Delta
--Return books within 5 business days from the cancel date



Full refund
 applies to current textbook purchases only - older books from prior semesters can be sold back to us at the end of each term for best pricing.
  1. For a refund you must provide a current cash register receiptclass schedule, and a picture ID.
  2. New books must be in perfect (mint) condition to receive a full refund. Otherwise your refund will be the current used price.  We reserve the right to determine the condition.
  3. No refunds on supplies, non-required books, plays, syllabi, pocket books, software, electronics and shipping charges.
  4. Books with ACCESS CODES or Stand-Alone codes are not refundable.
  5. Opened packages that are accepted for returns will incur $5 rewrapping charge.  Please be sure you want to keep it before you open it.
  6. All returns and exchanges must be taken to the refund counter at the front of the store. Please do not bring returns/exchanges into the selling area of the Bookstore at any time.
 
*Books purchased through our web site may be returned via UPS/FedEx or in person, but must be shipped within the refund dates and include a sales receipt.

Method
  • Cash/ATM purchases - will be refunded in cash 
  • Credit card purchases - will be credited back to the original card only
  • Program charges/Scholarships - will be credited back to original program

Gift Certificate Purchases 

The amount will be refunded to the original gift certificate or to a new gift certificate as long as return follow all policies listed above.
Online Purchases
The date the order was received by a person at the customer's address will be considered the purchase date for return purposes.  The shipping fee is not refundable.  Items purchased online must be shipped on or before the return deadline as stated on the receipt.  The return shipping fee is the responsibility of the customer.  Delta Bookstore is not responsible for lost or damaged returned items.  This means you need to write the return address clearly, insure your return and pack it well.  You must include the original sales receipt in the package along with your name, address and phone number.  Please ship all returns to the Bookstore via UPS or FedEx Ground.

Send all returns to:
         
Delta Bookstore
Att: Online Returns
5151 Pacific Avenue
Stockton, CA  95207

The bookstore is not responsible for any intended textbook return that does not meet the refund criteria. If you send a textbook back to the bookstore and it cannot be refunded, it is the textbook owners responsibility for postage to have the textbook sent back to him/her.

You may also visit the Bookstore to return purchases made online.
Rental Return

Due LAST DAY OF FINALS


If the customer fails to return the Rented Materials by the last day of FINALS or return them in an unsalable condition, the customer will be charged the Replacement Fee to their credit card on file. The Replacement Fee is retail price for a Used Textbook. The Delta College Bookstore is not responsible for reminding the customer of the Rental Due Date and that once the Replacement Fee is paid, the book belongs to the customer.

If a rented textbook is deemed too damaged for re-rental (e.g. Water damage, missing pages, excessive highlighting, underlining or marking, etc.), the customer will be charged the full retail price of the book plus applicable sales tax.

The renter is responsible if a rental book is not returned by the appropriate time or is not in re-rentable condition.

Please read Rental Agreement for full details.
Shipping Policy

THE BOOKSTORE SCREENS DILIGENTLY FOR CREDIT CARD FRAUD.

  • Verify the billing address matches the billing address on file to the credit card used for this order.
  • Verify the CVC/CVV code for the credit card is correct
  • Verify the funds available on the credit card is enough to pay for this order

Shipping Method

  • All orders will be shipped with Federal Express
  • We are unable to ship to PO Boxes
  • We will ship your order the next business day if order is received by 3:00 pm.
  • Overnight shipping orders must reach us by 11:00 am in order for you to receive the following day
  • Federal Express does not deliver overnight packages on Saturday or Sunday

Shipping Fees

  • Federal Express Ground shipping fee is $7.95 for the FIRST book and $1 for each additional book
  • Federal Express OVERNIGHT shipping fee is $32.95 for the FIRST book and $2 for each additional book.
  • Shipping fees are non-refundable

International Orders

  • Shipping charges listed apply to orders shipped within the continental U.S. only, excluding Alaska, Hawaii, Puerto Rico and U.S.protectorates
  • We are unable to ship international orders
Pick-up Orders
 
Textbook orders will be available for pick up in as little as an HOUR (during regular business hours).  Orders placed during the first two weeks of school may take a little longer to process.  You will be contacted by email if any of your books are out of stock or if your order is canceled for any reason.   A copy of your email confirmation and a picture ID is required to pick up all orders.  If you wish someone else to pick up the order, you must list the name on the original order under the Notes section.  Orders will not be released to any name that does not appear on the order.  Pick up at Store Orders will be charged a $1.95 fee
 
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